J. Becker Say: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
Terrific product! (3/14/09), 2009-03-15
This review is for: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
Hoover Platinum Lightweight Bagged Upright with Canister (UH30010COM) (3/14/09)Overall, this is a terrific vacuum. The person who will be happiest with this combination is the person who: (1) wants a lightweight vacuum, (2) has mostly carpet in their home, (3) has carpeted stairs, and (4) uses attachments.I liked my old vacuum, so using the LBU has been an eye-opening experience for me: I didn't realize how much effort I was exerting with my old upright with attachments - not only heavier, but so much bending and stooping to change settings or get tools.At 11 pounds, the LBU is 2 to 3 pounds heavier- but less expensive - than competing models. Bonuses: it has a longer cord and a stair cleaning handle.Competing models -Hoover LBU, 11 lbs list $300/retail $300 (includes canister), 6 yr warrantyRiccar RSL5; 8 lbs list $710/ retail $500 (without canister), 3 yr warrantyOreck XL Gold: 9 lbs list $600/ retail $500 (includes canister), 5/10 warrantyOreck XL Platinum: 9 lbs list $800/ retail $600 (includes canister), 10 yr warrantyAll of these uprights (including the LBU) are similar to commercial models, but you don't get the same auto carpet height adjustment, lifetime belt, HEPA filtration, and warranty on commercial models.The supplementary canister has a strap and a 25 food cord. I didn't like it the first time I tried it, but the second time I adjusted the strap to fit me (DUH!), and then I LOVED it! The canister carries the crevice and brush attachments on board, so switching is easy, and the wand is extendable. (I don't use the floor tool, because I use a stick vac on my hardwoods.)ADDED ADVICE (9/9/09): I have been using my machine about 6 months. About a month ago, I noticed that my machine was no longer expelling fresh smelling air. I assumed that although the bag was not completely full (after 5 months, in a 2800 sq ft mostly carpeted house), the dust from my 15/16yo carpets had clogged it up and so I replaced it (not bad...5 months for one bag). After replacing the bag, it still didn't smell as good as at first. Not nasty, just dusty. Hmmm. So I took out the new bag, vacuumed out the interior of the bag area (carefully, so I wouldn't damage anything), removed the base of the machine and cleaned and vacuumed that out as well (an advantage to a separate canister).(Edit 11/13/09) That seemed to pretty much solve it for me, but I asked about it when I called about the battery for my Hoover Platinum Collection Linx Cordless Stick Vacuum) (see review), and was told that if you live in a very humid climate (like the Gulf Coast), then a cloth bag machine can develop a funky smell - especially if stored in an unventilated area - which can be treated by putting the vaccuum out in the sunshine on a hot, dry day. I was told NOT to use carpet fresh or other powders or spray fresheners (like Febreeze) because the product might build up over time and clog up the outer cloth bag.(END OF ADDED ADVICE)If you want details about specific features, read on:PROSFINGERTIP CONTROLS - Wonderful. Many models have this type of control now, and now that I have used it I wouldn't buy one that didn't have it.HEPA SYSTEM - Remarkable. My old vacuum was a HEPA model with HEPA bags, but there is no comparison to this model. The air on this vacuum comes out smelling fabulous. I bought and returned a top rated Kenmore canister that had the exact same amazingly clean exhaust (turns out I don't like using a canister), so I think this is the new hallmark of quality vacuums.AUTO CARPET HEIGHT ADJUSTMENT - Works beautifully. I used to have to stoop down to change the carpet height adjustment on different rugs, but the LBU self-adjustment really works - no problem pushing vacuum over even the thickest pile.CORD PLACEMENT - Smart! It comes out the behind the top of the bag rather than the bottom. This means I have even more useable cord, because I don't have to hold part of the cord up to avoid running over it.CLEANING ABILITY - VERY effective carpet cleaner, my 15 year-old carpets look & feel (to bare feet) remarkably cleaner, and even look & feel newer. Excellent at removing pet hair from carpet. The upright is 5.5 amps with direct air flow, like the Riccar & Oreck models listed. The canister is 7 amps. (The combined total is listed in the product description - very confusing. I suppose that Hoover thought consumers want a 12 amp machine, but amps are like gas mileage; if you get more suction for less amperage it's like getting better mileage. That's good, not bad. Plus you won't blow your fuses!)EASILY MANEUVERABLE - One expects this of a lightweight model, and all the models I tried turned easily and so forth, but the Riccar & Orecks I tried had to be kicked or tipped up over the edge of an area rug placed onto another carpet. In my home I have area rugs in several rooms on top of the wall-to-wall carpeting, and the LBU moves seamlessly over the edges (even on my thickest area rug) without needing a kick or an extra hard push.LIFETIME LED HEADLIGHT - Brilliant! (Literally!) It is brighter than any other light I have ever had on a vacuum, and is it actually aimed at the carpet! I think having the LEDs has allowed them to aim the light better than with a standard bulb. I am sure other LED equipped models are comparable, so look for this feature,LIFETIME BELT - YES! I've replaced SO many belts over the years and I won't have to do THAT anymore, thank goodness.STAIR-CLEANING HANDLE - Finally. It is comfortably shaped & works well. To use competitors' models on stairs, you have to hold them by the back tube, which I've tried, and it isn't nearly as easy as using the handle. However, see cons below.CORD RELEASE - (6/9/09 edit) I thought it didn't have one until another Amazon customer posted a commment to me (see comments) that it most certainly does; then I tried it again and VOILA! it does. Because I couldn't figure it out before, I got into the habit of just winding up the 35' cord on my arm and plopping it into the top cord holder. The LBU doesn't threaten to tip over at all when I do this, so it works just great and saves me yet another bend and stoop - but it's a good feature to have, so I'm glad the engineers didn't leave it out.CONSSTAIR-CLEANING HANDLE - Good grief! I assume it really WAS necessary to vent the motor exhaust toward the stair-cleaning handle (!), so rather than curse the engineers, hold the handle on the right-hand side. It's big enough to do that, thank goodness. Or vacuum the stairs first, before the motor gets warm.NO BRUSH ROLL ON/OFF - Hmmm. This is in the description (and competitors' models are the same), so it means that the vacuum is intended ONLY for people with mostly carpet. (2/1/2011 edit: I have been told by other Amazon users that the brush roll does not touch the floor when put on a hard surface & so I need not worry about damaging my hardwood floors. I have occasionally used it on my hardwood and I have not seen any damage, but I am not sure about this. Up to you.) I have about 80/20 carpet/bare floor, so it works for me. I use a stick vac on my hardwood, and the other person I talked to that has hardwood floors and this vacuum says she doesn't care because her hardwood floors aren't new anyway. But if you have brand-spankin'-new hardwood floors, will you really want to use a brush-roll on them?EXPENSIVE BAGS - Really, $5 each? But they are huge, and they are the very high quality type with fabric-like paper, so we'll see. I used to have to change my old ones ($3) fairly often, so maybe this will work out the same or even cheaper.CARRY-STRAP FOR CANISTER - Not padded. Anyone know where I can buy a pad for a 1 ½ inch strap?This review is longer than I would like, but since there are so few reviews out there as yet, I wanted to be thorough. Sorry for the length but hope this helps!(7/19/2009 edit) By the way, the original price on this was $400 and now it has dropped to under $300! This is a terrific value at this price! I would be furious if I hadn't gotten a 20% discount in the first place!

Jan Schroeder Say: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
Finally ... a Vacuum Cleaning System Worth the Money, 2009-05-24
This review is for: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
First, a disclaimer of sorts .... I'm a long-term, died-in-the-wool Hoover evangelist. No, I don't work for Hoover, but I've always used them religiously for over 30 years. I've tried switching off to other top-of-the-line brands (Oreck, Eureka, Kenmore, etc.), but I always return to Hoover for their unsurpassed cleaning power and reliability.That does not, however, mean they were perfect.* The Hoover WindTunnel U6439 bagged upright that I've had for the last several years would suck up a Buick. Unfortunately, it also rivaled a Buick in the weight category. Although it's supposedly a "self-propelled" model, I felt like I had to go into training in order to vacuum my house. It became something I would put off because I wasn't sure I had the strength to wrestle this bulky beast all over my house.* The WindTunnel controls which allow you to change the brush height from carpet to floor were manual, hard-to-move levers on the brush housing which required you to shut the machine off in order to properly manipulate them.* The HEPA filter on my old WindTunnel seemed to work only for the first few months. After that, all manner of airborne particles would fly around as I vacuumed, even after I cleaned/replaced the filters.* Lastly, noise of my previous WindTunnel was something akin to a jet taking off.When I saw a TV commercial for the Hoover Platinum series machines, I was definitely intrigued. I loved the idea of getting two separate vacuums together for one price (brilliant marketing idea there, Hoover). But I was skeptical; could the power of a Hoover truly be housed in something that weighs only 11 pounds? I'd tried other lightweight vacuums in the past and their suction was dubious at best.I made a beeline for the Internet to start researching. Over a couple of days of intensive reading (yes, I'm very thorough), I decided to continue my trust in Hoover and took the plunge. I bought the entire two-machine system online (eBay) for a total price of $379 (no tax and free shipping).Both machines come packaged together in a single tall box which was waiting for me on my front porch when I got home from work. The first thing I noticed was that I could actually lift the entire box into the house without grunting like a Sumo wrestler... that was promising. After removing everything, I was stunned at the weight ... or lack thereof ... for both machines.The physical appearance is very appealing; the upright is sleek and slim with a 35' long cord, and the canister has tools-on-board, along with an ingenious shoulder strap so you can "wear it" while you vacuum. You will be stunned by how little these machines weigh ... a child could easily lift them both. But could they clean?When I fired up the Platinum upright, the word that kept coming out of my mouth was WOW. First off, no more jets taking off in my living room ... just a pleasing HUM. Second, this impossibly lightweight wonder gives a whole new meaning to the term self-propelled. It seemingly FLOATED over my carpeting all on its own, while still having the suck-up-a-Buick power I expected from a Hoover. It cleaned better in one pass than its older U6439 WindTunnel behemoth cousin did in several passes. I was picking up stuff I didn't even know was there. How about making a pass underneath your bed, or behind your dresser that you haven't moved since you moved in 15 years ago? It was astonishing how well this machine worked in just one pass.I have a rather large, bulky throw rug in my kitchen that I had been preparing to replace because it had become so un-vacuum-able in recent weeks. The Platinum upright made it look brand new. And hallelujah for a TRUE edge cleaner! Everyone claims to have edge cleaning ability on their uprights, but this one truly delivers on the promise. Think about those sneaky areas in your house where all sorts of stuff lingers ... like that dead zone along the baseboards tucked up under the bottom of your kitchen cabinets where they meet the kitchen floor. This Platinum upright sucked up all that debris immediately ... right to the edge.The maneuverability of the Platinum upright is astonishing. It truly is as light as Hoover claims and it moves as easily as a Dyson. The upright portion of the machine lowers completely parallel to the floor so it really can move under coffee tables with ease. It also moves from carpeting to floors effortlessly with an intelligent, lighted, fingertip control right up there on the handle.The HEPA filtration is light-years ahead of my previous WindTunnel ... think HEPA with a Hemi under the hood. Yes, I know that bags are expensive, but you can find discounts if you search online and buy in bulk. Plus, I don't mind paying for a product that truly works ... these bags, and this new Platinum HEPA filtration system, truly work. No dust or other airborne nasties were visible anywhere.The Platinum canister has a carrying strap, which makes so much sense. The maintenance crew who cleans my office building uses strap-on canister vacuums and I always thought that was such an intelligent design ... now, I've got my own. And all the tools are right there attached to the unit, ready and waiting for you. I toted that canister all over the house, cleaning window sills, ceiling corners, air conditioning vents, everything! Then I walked into the garage and started cleaning the inside of my SUV. It's quiet, powerful and incredibly portable ... the best "canister" I've ever used.In my first test run of this Hoover Platinum "vacuum system," I found myself LOOKING for stuff to clean; I couldn't get enough of it. The Hoover UH30010COM Platinum is, quite simply, the best vacuum PERIOD I've ever owned. I absolutely LOVE this machine ... and to get 2 vacuums - an upright and a canister - for the same price just makes terrific economic sense. It has extraordinary power in a relatively quiet, sleek, lightweight package that doesn't leave me feeling deaf, sore and exhausted. Bravo, Hoover!Run, don't walk, to get the Hoover UH30010COM Platinum vacuuming system ... you will not be disappointed.

Kathleen S Say: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
This is the vacuum I have always dreamed of having! 100 Stars!, 2009-04-28
This review is for: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
I would truly give this vacuum 100 stars if I could. Do you know what it is like to receive something that exceeds your expectations 10-fold? This was not an impulsive or inexpensive purchase, but it was worth every cent to have everything I have wished I could have in a vacuum. I have had an Oreck for the last 7 years and knew I could never use a non-lightweight vac again. I was thinking I would "have to" buy another Oreck, then saw a commercial for this Hoover. After doing some research, I ordered one, never thinking it would be THIS good. It says it is a couple pounds heavier than an Oreck, but it feels lighter to me, and handles more easily. It is beautifully constructed, and has an exceptionally long cord. The handle is honestly comfortable to hold, and the vac easy to lift and use on stairs - especially with the special handles. But the AMAZING thing about this vac is it seems to propel itself effortlessly back and forth!!!! The Oreck was difficult to push on my dense, low carpets, but this machine feels like it does the work for you. The controls are conveniently placed, and the two speeds very useful. I have never been so excited over an appliance in my life. The portable canister & attachments it comes with are actaully pretty nice, too, although I didn't buy it for those. I will be telling everyone I know about this vacuum and highly recommend it.

M. Edwards Say: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
Can the canister - Not your best Hoover, 2009-07-03
This review is for: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
We read the overwhelming positive reviews and decided, with confidence, to buy our first nice vacuum. We were extremely pleased with the upright vacuum. It's lightweight just as others had promised. It sucked up everything and even felt cool to operate. Huge bag, nice filtration, excellent light and comfortable design. We were pleased!Then came time to vacuum the hardwood, linoleum and stairs. I took out the "handy" shoulder-strapped canister, placed the floor tip on and went to work. OUCH!!! This thing is so loud and bulky. The motor whines with a loud high pitch when tools are on and it only does an average job of sucking up our normal dust and dirt. The on-board tools fall out every time you pick up the canister and there's no cord rewind at all. Just the cord. (No hooks & no rewind option) The Hepa bag is tiny and fills immediately. The replacement bags aren't cheap either. No way would I put up with this.We're normal people that require a versatile quality vacuum to keep up with normal demands and this two-piece mix is unfortunately not worth the money. We returned it to Best Buy after 2 weeks.Nice job on the upright Hoover. BUT it's back to the R&D labs for the canister.We went to a local vacuum shop and purchased a Riccar Vibrance with on board tools. It's heavier than the Hoover, but it has amazing suction, on-board tools and is made in the good ole USA. It even came with a 3 year tune-up and 5-year warranty.I give 3 stars for the Hoover Platinum set only because of upright, but just can't go any higher because of the lame canister.

P. Mitchell "P. Mitchell" Say: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
The best vacuum collection on the market!!!, 2009-07-27
This review is for: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
I first want to comment on some negative reviews I saw.1. "Where can you wrap the cord on the canister?"WHy not try the black lip on both ends of the canister as it was made to wrap the cord around the bottom of the canister.2. "The attachments keep falling off the holder on the canister."It has been over 2 weeks now and mine haven't. Maybe you are not securing them properly.3. "The canister is so ear piercing loud." Ah, I don't feel it is. But maybe I haven't stuck it to the side of my head either. LOL4. "The canister vac bag is so small it filled instantly."I have 2 basset hounds that even after a brushing still shed and I use my canister vac at least 3 times a week and the filled light has yet to come on. The bag in the upright is huge so it will take a long time to fill and yes you only get 2 in a box for over $9 and 2 in a box of the canister ones for $3 but they do last and the vacuum is worth it.5. "I have to run back and forth between the two, to use the attachments."Ah.... Why? Just vacuum with the upright and then use the canister to do your touch ups.6. "It's fine if you don't mind a 1.5" shoulder strap digging into your shoulder."WHAT?? It has a pad and it is light. What is wrong with you?I have Osteoarthritis and Fibromyalgia and this was the best buy I ever made.It is so light and easy to use.No bending except to vacuum under my sofa, which this is the only canister vac I have ever been able to do with.I don't dread vacuuming any more.It is sleek and looks really nice. They don't take up much room.I wrap the cord around the canister vacuum and attach two of the attachments and then attach the end of the hose in the middle spot and it stores neatly in my closet next to its mate.I have no regrets at all!!!!!!!!!

MomAdvice "Amy Allen Clark" Say: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
Best Vacuum I Have Ever Owned, 2009-05-07
This review is for: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
I used the vacuum today on my floors and I swear I would not lie to you... this is the best vacuum I have ever personally used. There is nothing that has not been thought out about this vacuum and I want to highlight what I think are the best features about this vacuum. * Weight- This vacuum is extremely lightweight for a standard upright vacuum. It is less than twelve pounds which makes it also one of the lightest vacuums I have ever used. Since our home is a tri-level, hauling a vacuum up and down the stairs can be a challenge so I appreciate this lighter design. * Movement- This vacuum moves like a dream! Once you hit the power button, it easily pushes itself into motion. In fact, I feel like you have to exert more muscle power to move the vacuum backward rather than forward. * Picking Up- Movement is great, but does it pick anything up? My kids left plenty under our kitchen table to clean up and it picked it all up within the first swipe. It even picked up Cheerios and larger food pieces without spitting it out behind it. Crafting had been done and we had glitter on our carpet and it picked the pieces of glitter up with no problem. Other vacuums spit things back out behind it, this one sucked it up and I never saw it again. * Design- There is a small handle on the back of the vacuum to make cleaning the steps of your home much easier. You barely need to touch the power button and it begins. It has a high and low carpet function so you can use whichever setting depending on where you are operating the vacuum. On this model, the cleaner's check-bag indicator illuminates when the bag needs to be changed so your vacuum can preform at its optimal performance. * Bagged Vacuum- I do not like the bagless vacuums at all. I have allergies and trying to get the vacuum cleaned out for the next use can stir up my allergies for the rest of the day. This vacuum does have a large bag, and the bags are an added expense, but I feel it is worth it in our family's case. The upright vacuum cleaner uses a dust bag with a HEPA filter, which traps 99.97 percent of dirt, dust, and pollens down to 0.3 microns for better indoor air quality. The quick-release, self-sealing bag prevents dirt puffs from escaping into the air as well. * Smart Tools- To help keep this vacuum light, this comes with a separate machine that contains all of the tools you need to reach high and low in the corners of your home. This is one thing that I definitely feel was missing on the Halo UV Vacuum because you absolutely need these tools when you have children. This portable canister comes with a long wand that can extend to catch all of those corners in your ceilings and dust light fixtures. There is even a hardware floor tool that you can use, although I found the upright vacuum itself did an excellent job of sweeping the floors.The only negative thing that I could even say about this is that this vacuum is definitely not inexpensive, but compared to the Dyson vacuums this is FAR more affordable. I also realize that there will be an expense with the vacuum bags. Both the portable canister and the upright vacuum require a bag so you will need to factor that in. With my allergies though and the way it contains the dust in our home, it is an expense I am willing to pay.This is a fantastic product that has made cleaning...dare I say it? Well, maybe not fun, but it has made cleaning my home a lot easier and I look forward to using this often in my home!

Spudman Say: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
A Good Picker Upper, 2010-07-14
This review is for: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
After reading a bucketful of reviews here, I was convinced I had found the Mother of all vacuums, the Holy Grail of clean carpets. I've always been pleased with the Eureka Boss, but lately it'd been going through belts like a football team goes through Gatorade on a hot day. The reviews on Amazon and the high rating by Consumer Reports sold me. I ordered the Hoover Platinum vacuum sight unseen and looked forward to putting it through its paces, hoping it would be as good as advertised, and wondering if I'd like using the separate canister unitErgonomics and handling - Out of the box one is impressed by the lightness of the upright vacuum. However the dust bag is so large that I'm sure the weight is sure to increase as the bag fills. The vacuum maneuvers easily on its soft rubber wheels and its bumpers will protect your furniture. The headlight is the best I've ever seen on a vacuum; it's very bright and perfectly positioned to be effective.I like the on-off button by the handle and the speed switch just below it. The handle foot release works smoothly.Pickup- Performance is excellent, and I can understand why the cleaning component of this vacuum was rated highly by Consumer Reports. Some reviewers have said that the Hoover Platinum makes their rugs look brand new. That's excessive hyperbole, but our carpets do look better after a drive over with this vacuum cleaner.Noise - This is a vacuum cleaner so it isn't quiet. It is noticeably quieter than my Eureka Boss though.The canister, on the other hand, is supersonic loud, so much so that I've taken to wearing earplugs when using it. The high pitch of the motor may make the noise seem worse than it actually is.Stairs - You can vacuum stairs with the upright and it does and excellent job on them. Luckily the vacuum is light and has a handy stair handle, but the task can become awkward and the vacuum cumbersome. I prefer doing stairs with the hose end of a canister.Additional thoughts and quibbles -Amazingly the vacuum was delivered in less than 48 hours after placing the order. Great joy, Amazon.No extra bags are in the box, but each vacuum comes with a bag installed. I bought bags when I ordered the vacuum so I'd have them.The dust brush looks cheap and has stiff bristles only on its perimeter. I use a brush from the retired Eureka instead.The supplementary canister has aesthetic good looks and does an adequate job. I wish there was a power level adjustment on it and the noise wasn't so overwhelming.On the upright, the handle leans all the way back so one can easily vacuum under furniture. I'd prefer it stop halfway and require a foot release to go back all the way. Sometimes the vacuum will not roll onto our scatter rugs and I can't just lean the vacuum back to hop onto the smaller rug. I either lift the vacuum off the floor or raise the handle all the way up so I can lean it back to get over the edge of the scatter rugs.Hoover backs this product with a six year "limited" warranty. I especially like that the upright has a lifetime belt. Yet in the troubleshooting section one of the possible reasons for the vacuum not picking up is that the Poly-V belt is worn. The solution is to take the vacuum to a service center.The Hoover Platinum upright is not the perfect vacuum, but it is good and it is light. It's a solid four stars.Update August 8, 2010 After Mrs. Spudman grooms one of the dogs, it's always a chore to get the dog hair up from the carpet. The Hoover got it all up effortlessly, quickly, and impressively.

Nancy Rinn Say: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
Don't buy this vacuum cleaner!!, 2010-10-06
This review is for: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
I purchased this vacuum and initially loved it! However, the honeymoon was over after 10 months of use. The vacuum would turn off whenever the handle was at an angle (so if you pushed forward, it turned off). I brought it to the authorized repair service and haven't seen it since -- and it's been over two months. The repair service isn't the problem. They say Hoover uses a complicated electronic board system that is made in China. The boards are not made available to the repair shops until a faulty vacuum is brought in. Up to three different boards could be faulty but Hoover insists on following a one by one repair procedure. The parts come from China and take up to 6 weeks to arrive. My vacuum is waiting for its second board to arrive (the first one didn't solve the problem).BTW, I emailed Hoover after 6 weeks asking for a replacement vacuum since mine was still under warranty. Guess what?! No response. The repair shop warned me it would be a waste of time. They don't recommend Hoovers any longer.So, if you have a Hoover Platinum and it holds up - you're happy. If not, you've been suckered into a Hoover-made disaster.Quick update: my Hoover Platinum has now been in the repair shop for 3 months. What a worthless warranty....Update #2: My vacuum went in the repaire shop 7-28-2010 and remains there today, 12-6-2010. I've contacted Hoover 4 times and I just get dumped into someone's voicemail box with a promise they will get back to me. I'm going to try one more time today but have not any hope of resolution. Save yourself from having this nightmare - just don't buy a Hoover!Update #2.1: Hooray! I finally spoke to someone who could resolve the problem. I'm getting a new vacuum sent priority mail! TTFN!

CK "CK" Say: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
So much better than the bagless vacuums!, 2009-09-02
This review is for: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
We have a 1800 sq ft. home with hardwood/lots of large oriental rugs, one 100+ lb. dog, and one cat. We have gone through three vacuum cleaners in the past 6 years. Two of those were the bagless vacuums, and we truly thought we were just picking the wrong brand of vacuum cleaner. However, after the final one breaking down we concluded that we had to go back to the bag version. We reviewed the Orac and other well known brands, but in the end found that for the price and additional add ons the Hoover was the best buy. We received the vacuum (with the attachment canister) and to say we LOVE it is an understatement! It cleans SOOOOO much better than the bagless versions (no extra dirt and dust blowing out as you clean). Here are the plus points of this vacuum:1. Lightweight -- I am pregnant and love the fact that this is a very lightweight vacuum! All of the other brands we reviewed (including the Orec) were so much heavier.2. Long Cord -- We can clean our large great room without unplugging and re-plugging that vacuum.3. Pick Up -- This vacuum sucks EVERYTHING up! Just be careful on lightweight throw rugs.4. Makes you feel like a cleaning queen -- I LOVE vacuuming with this machine...I have even found I vacuum just for fun since it works so well and it gives the house a quick clean look (my husband does not have this "cleaning queen" sentiment for the record).5. All the local small appliance vendors work on Hoover -- In this economy we really wanted an investement that we could have repaired if we needed. Versus having to make a new purchase.6. Easy cleaning -- You simply remove the bag and replace with a new one (and this bag is HUGE). Whereas with the bagless versions we were taking it apart and trying to clean it out by hand (very messy), and dirt/dust always leaked out onto the floor and everywhere. It was very cumbersome!7. Attachement Canister -- We really like the canister attachment. It makes so much more sense to have the attachments separate from the vacuum cleaner. With the animals in the house we love being able to quickly suck up the many little dust bunnies with ease!Overall we would highly recommend this product! We are glad we did the research and we truly feel this product is well worth the money.

Lucy's Mom Say: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
Terrible vac & SUCKY HOOVER customer "service", 2010-08-25
This review is for: Great Deals Hoover Platinum Lightweight Upright Vacuum for Sale
My first vac arrived with a malfunction - the change bag light was on & the light would not turn off despite removing and re-installing the bag. In addition, the vac would simply turn off repeatedly when I tried to vacuum. So I contacted Hoover's 'Platinum' customer 'service' & explained the issue. The Hoover rep (Rebecca) stated there had been a problem with the circuit board in this model & offered a replacement unit. Fine. So the 2nd unit arrives & it has the SAME PROBLEM...right out of the box! Again, I contact Hoover's customer 'service' & the rep says I can 1) Request a refund 2) She can send a 'tested' unit out(vac #3!!!!), but I have to send back at least one of the 2 units I have before they'll process the 3rd vac. The rep was definitely trying to persuade me to take the 3rd unit & not the refund. I said I'd pretty much had it with the flawed units/waiting/dealing with this ongoing problem & was inclined to take the refund. She said she'd send labels out for both unit returns. Fine. So she sends ONE label to me & I send her ONE unit. I called Hoover customer 'service'(Brittany)to request the return label for the refund of the remaining unit & I'm told THEY WON'T ISSUE A REFUND FOR THE REMAINING MALFUNCTIONING UNIT!!!! I was shocked! According to 'their' notes, I had said I was cool with just getting a 3rd unit & not the refund. NOT TRUE!!!! I stated I never agreed to a 3rd unit & wanted a refund. The Hoover rep said they don't DO refunds. I asked for a manager (Lisa)and was directed to a voice mail graveyard where my refund request message sits & rots. I think this is sick, considering the cost of the unit, the time wasted, & the level of irritation. HOOVER Customer 'service' SUCKS & not in a good way!!!! These units ARRIVED BROKEN!!!! The Hoover rep ADMITTED there's a circuit board problem!!!! I would expect more from Hoover. Shame! Shame! I'll be making it a point to tell EVERYONE about my terrible experience with Hoover & their poor quality control!!!!